What's Wrong with the 2nd Generation (2018–2021) Crosstrek?

Crosstrek owners have made 35 complaints about the 2018–2021 model years. Using our PainRank™ system we've ranked it 18th out of 38 Subaru generations in overall reliability, with some interior and suspension concerns.

Compare With Other Crosstrek Generations

Common 2018-2021 Subaru Crosstrek Problems

Some of the worst issues 2nd generation Crosstrek owners have to deal with.

  1. Brake Light Switch Defect

    A build-up of chemicals from scented cleaning products containing silicone can disable the brake light switch in millions of Subaru vehicles. This can prevent the brake lights from turning on when pressing the pedal, among other things, and…

    Continue reading article "Brake Light Switch Defect" Close-up of a brake light with a red lens on top, clear lens on bottom.

  2. Cracked Windshields

    Since 2015 there has been a surge in complaints about Subaru windshields that crack spontaneously. Many believe this is due to a design switch to 'acoustic glass.' Owners want compensation from Subaru because windshield replacements come wi…

    Continue reading article "Cracked Windshields" Image from inside the a 2016 Forester cabin showing a large horizontal crack along the bottom of the windshield.

  3. Rodents Chew Subaru's Soy Wires

    Rodents just can't resist the soy-derived wire coatings used in many Subaru vehicles. The chewed up wires are costing owners hundreds, and sometimes thousands of dollars in repairs but Subaru, like other automakers, insists this isn't a def…

    Continue reading article "Rodents Chew Subaru's Soy Wires" A very fat mouse.

  4. Subaru EyeSight Problems

    Subaru's EyeSight technology has been known to fall asleep on the job, particularly in bad weather driving. And while newer versions have improved, the system is generally regarded as bulky and an overly expensive upgrade on higher trim lev…

    Continue reading article "Subaru EyeSight Problems" Image looking through the windshield towards a pair of EyeSight cameras flanking the rearview mirror.

What Owners Complain About

Sometimes it helps just to tally up the complaints and see where the biggest stacks are. Use this information to learn about troublespots or to run for the hills.

Worst Issues

What Breaks the Most

Years to Avoid

2nd Generation (2018–2021) Crosstrek Key Numbers

  1. 2 model years

    Grouping all models by their year can reveal some baddies.

  2. 35 complaints

    Running tally of owner grievances filed to CarComplaints.com.

  3. 18th in reliability

    Overall reliability rank out of 38 eligible generations.

Recent Lawsuits for 2nd Generation Crosstrek Owners

  • Sampson, et al., v. Subaru of America, Inc., et al.

    1. Case Filed

      A Subaru class action lawsuit includes 2013-2021 vehicles equipped with automatic emergency braking (AEB), which includes pre-collision braking and reverse automatic braking. Additionally, the lawsuit includes 2013-2021 Subaru vehicles equipped with lane keep assist (LKA).

  • Partially dismissed

    Powell, et al., v. Subaru of America, Inc.

    1. Partially dismissed

      A Subaru windshield lawsuit has been partly dismissed after a federal judge ruled several claims made by Subaru owners weren't sufficiently pleaded.

    2. Case Filed

      Lawsuit alleges 2017-2019 Subaru Forester and 2017-2019 Subaru Outback vehicles are equipped with windshields that suddenly chip, crack and break. Subaru allegedly refuses to pay for repairs even when the vehicles are under warranties, leaving owners and lessees with paying for windshield replacements.

    Problem
    Cracked Windshields
    Class Vehicles
    • 2017-2020 Forester
    • 2017-2020 Outback
    • 2017-2020 Crosstrek
    • 2017-2020 Legacy
    • 2017-2020 Impreza
    Location
    New Jersey

Recent 2nd Generation (2018–2021) Crosstrek News

There's a lot of news out there, but not all of it matters. We try to boil down it to the most important bits about things that actually help you with your car problem. Interested in getting these stories in an email? Signup for free email alerts over at CarComplaints.com.

  2. The lawsuit against Subaru's crappy windshields will move forward after partially surviving the automaker's motion to dismiss.

    The windhsields crack and chip at an alarming rate, but Subaru doesn't cover replacements under warranty if the issue is due to a defect. According to them the warranty only covers material or workmanship issues. Strange position to take, but ok.

    While a few allegations were removed due to legal technacilities, the judge said dismissing the case entirely at this point would be premature.…

    keep reading article "Subaru Windshield Lawsuit Survives Motion to Dismiss"

What Crosstrek Owners Say About This Generation

Too Many Subarus Suffer From Spotaneously Cracked Windshields

Because I have the Eyesight feature, I cannot replace the glass with aftermarket glass. It has to be OEM glass from the dealership. The glass is thin (2 layers sandwiching a thin film for noise reduction) and brittle resulting in the exterior layer cracking easily. Owning a Toyota for 15 years.... no cracked or broken windshields. Owning a Subaru 3 months... 2 cracked windshields.

2019 Crosstrek Owner in FL